At Hamilton Hyde, we value your satisfaction and strive to provide high-quality designer bags, jewelry, wallets, and belts. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
- You may return an item within 30 days of receiving it.
- A 10% restocking fee applies to all returns.
- Custom products are not eligible for returns.
- Items must be unused, in their original condition, and with all original packaging and tags.
- To initiate a return, contact us at [email protected] with your order details.
Damaged or Defective Items
- If your item arrives damaged or defective, you must report it within 7 days of delivery.
- We will provide a replacement or a full refund for damaged or defective products.
Refunds
- Refunds are processed within 7 working days after the returned item is received and inspected.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part.
How to Start a Return
- Contact Us at [email protected] with your order number and reason for return.
- We will provide return instructions and a return address.
- Once we receive and inspect the item, we will process your refund within 7 working days.
For any questions, please reach out to our customer support at [email protected].