Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It usually take 4 to 9 working days after the processing time. Sometime it can take up to 14 days,
Reason: The disturbed schedule of flights. Processing time would be 3-5 days.
Please contact us as soon as possible before dispatch, or you have to call the related courier company for the rescheduling of the package.
Once package is out of our warehouse, we are not responsible for the shipping address.
Not at all, we use PayPal to process your payments securely. We can not get access to your card details under any circumstances.
If you need to swap an item
Returns and Exchanges
You may check our return policy in footer or contact us. we provide 30 days returns policy.
Email me.
We will immediately replace the item and cover all the costs to relieve you.
Please contact us ASAP.
Contact us ASAP. or you will need to contact courier company yourself.
What is your returns policy?
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.
What are the shipping options?
We partnered with DHL, Fedex, Royal Post and Aramex for shipping Worldwide.
Our Shipping Policy page provides more detailed information about the terms and conditions that constitute our shipping policy.
What are the international taxes, duties, etc. that I have to pay?
We do not collect any tax from our customer.
When will I receive my order?
All orders made before 5:00 PM are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
is everything listed Authentic?
Yes, All of the items go through rigorous inspection before listing. Hamilton Hyde gives 100% authenticity guarantee.
What should I do if I never received my order?
Delivery delays can occasionally occur. If you failed to receive your order, please let us know by email [email protected]
A customer service representative will locate your order and inform you of next steps.
What do I do if I receive a defective order?
Key-Surfers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
How do I contact your company if my question isn’t answered here?
You are welcome to contact us via email [email protected] during opening hours 10 am-5 pm Monday-Friday.
What payment methods do you accept?
We accept the following credit and debit cards:
- MasterCard,
- Visa
- Discover
- Amex
- GooglePay
- DinersClub
- PayPal
How do I track my order?
Once your order is shipped, we send you a confirmation email which for tracked services contains the tracking number and a link to the tracking website for the shipping service you selected at checkout.
How do you pack your items to ensure safe transport?
We cling wrap all our products and wrap them in at least three layers of bubble wrap. Rest assured, your orders are being packed to ensure nothing is damaged along the way.